Privacy Policy

We collect the following types of information:

• Personal Identification: Name, email address, and phone number provided when you register or purchase tickets.
• Payment Information: We do not store full card details. Payments are processed by trusted third-party gateways (e.g., Razorpay, Stripe). We only retain transaction references and amounts.
• Booking Data: Event name, ticket type, quantity, date of purchase, and seat/entry information.
• Usage Data: Pages visited, device type, browser, IP address, and referring URL — collected automatically via cookies and analytics tools.
• Communications: Any messages you send us via the contact form or email.

Your information is used solely for legitimate business purposes:

• Process and confirm your ticket bookings and send e-tickets to your email.
• Send event reminders, updates, or changes related to events you have booked.
• Handle refund requests, cancellations, and customer support queries.
• Send promotional emails about upcoming events — only if you have opted in. You can unsubscribe at any time.
• Improve our platform through anonymised usage analytics.
• Comply with legal obligations under applicable Indian law.

We do not sell your personal data to third parties. We may share limited information with:

• Event Organisers: Your name and contact details may be shared with the organiser of events you book tickets for, strictly for entry verification purposes.
• Payment Processors: To complete transactions securely.
• Service Providers: Email delivery, analytics, and hosting providers who are contractually bound to protect your data.
• Legal Authorities: When required by law, court order, or to protect our legal rights.

We use cookies and similar technologies to enhance your experience on our platform. These include:

• Essential Cookies: Required for the site to function — session management, authentication.
• Analytics Cookies: Used via Vercel Analytics to understand traffic patterns. No personally identifiable data is stored.
• Preference Cookies: To remember your settings across sessions.

You can disable cookies in your browser settings. Note that some features may not function correctly without essential cookies.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Booking records are retained for 3 years for accounting and dispute resolution purposes.
• Account data is retained until you request deletion.
• Marketing preferences and opt-out records are retained indefinitely to honour your choices.

Under applicable Indian data protection regulations, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time via the link in any email or by contacting us directly.
• Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, email us at ingoonly1@gmail.com. We will respond within 30 days.

We implement industry-standard technical and organisational measures to protect your personal data — including HTTPS encryption, access controls, and secure third-party payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Ingoo is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Our platform may contain links to third-party websites (e.g., venue pages, artist websites). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we will notify registered users via email. Continued use of Ingoo after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out: